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Customer Service Statement

To support, develop and promote Scotland's playwrights, Playwrights' Studio is committed to providing a high level of customer service and responding to queries in a timely fashion. 

Where we are not able to directly provide support or development to an individual playwright, we will take the time to provide advice or information, or provide links to other individuals or organisations.

Let Us Know How We're Doing

If you have any feedback, comments or suggestions about our current programmes or services, please email info@playwrightsstudio.co.uk  This will be used to continually improve the resources and services we offer.

If you are participating in a Playwrights' Studio event, please feel free to speak directly to a member of staff.  Often, any issues or concerns can be dealt with straight away on an informal basis.

Complaints

Whilst we aim to deliver a high level of customer service, we know there may be times when we don't get things quite right.  If you feel you need to make a formal complaint about any aspect of our work, or about the way your query has been handled, please write to the Creative Director outlining your complaint either:

By email: fiona@playwrightsstudio.co.uk

By mail:

Fiona Sturgeon Shea
Creative Director
Playwrights' Studio, Scotland
CCA
350 Sauchiehall Street
Glasgow
G2 3JD

Complaints will be investigated fully and confidentially and you will receive a reply within 28 working days.

Unfortunately, we are unable to enter into any additional correspondence during the period in which your complaint is being considered.

If you are not satisfied with the response you receive from the Creative Director, please write to the Chair:

Chair
C/O Playwrights' Studio, Scotland
CCA
350 Sauchiehall Street
Glasgow
G2 3JD

As the Chair is a member of the board of directors and not based at Playwrights' Studio, in order to deal with your complaint efficiently and confidentially, we cannot accept complaints to the Chair by email.

Complaints will be investigated fully and confidentially and you will receive a reply within 28 working days.

Unfortunately, we are unable to enter into any additional correspondence during the period in which your complaint is being considered.

If you have any complaints about an issue concerning your data protection and privacy rights, please see our Privacy Policy for further information.

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